# Set up and review agent screen recordings in Connect Customer
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To help coach your agents to provide great customer service, you can use the screen recording feature to gain quality management insights. It records the agent's desktop, which helps you identify opportunities to improve performance. This information is also useful for ensuring compliance.

For example, let's assume it takes most agents two minutes to process a refund, but Jane Doe takes four minutes. You can watch a recording of her desktop when she's doing a refund and discover why she is taking longer. 

The following diagram shows the high-level components of screen recording. For a sequence diagram that shows the network calls between different components, see [Network requirements](sr-system-req.md#network-requirements). 

![The screen recording flow.](https://docs.aws.amazon.com/connect/latest/adminguide/images/screen-recording-flow.png)


**Topics**
+ [Connect Customer Client Application](amazon-connect-client-app.md)
+ [System and network requirements for screen recording in Connect Customer](sr-system-req.md)
+ [Enable screen recording for your Connect Customer instance](enable-sr.md)
+ [Review agent screen recordings in the Connect Customer Client Application](review-screen-recordings.md)
+ [Rule-based redaction for agent screen recordings in Connect Customer](rule-based-redaction-screen-recording.md)
+ [Download the Connect Customer Client Application log files for troubleshooting](troubleshoot-sr.md)
+ [Use Amazon EventBridge events to track screen recording status](track-screen-recording-status.md)
+ [Screen recording with Connect Customer Global Resiliency](screen-recording-global-resiliency.md)
+ [Frequently asked questions about Connect Customer screen recording capabilities](faq-screenrecording.md)