# Architectural guidance for Connect Customer
<a name="architecture-guidance"></a>

This topic provides guidance and best practices for designing and building reliable, secure, efficient, and cost-effective systems for your Connect Customer contact center workloads. Using this guidance can help you build stable and efficient workloads, allowing you to focus on innovation, reduce costs, and improve your customer's experience.

This content is intended for chief technology officers (CTOs), architects, developers, and operations team members.

**Topics**
+ [The power of AWS with Connect Customer](related-services-amazon-connect.md)
+ [Connect Customer workload layers](workload-layers.md)
+ [Scenario and deployment approaches in Connect Customer](scenario-deployment-approaches.md)
+ [Connect Customer: Single Instance or Multiple Instances?](single-instance-multiple-instances.md)
+ [Operational excellence in Connect Customer workloads](operational-excellence.md)
+ [Design principles for developing a secure contact center in Connect Customer](security-bp.md)
+ [Service controls and fraud prevention in Connect Customer](fraud-prevention.md)
+ [Load and penetration / security testing policies for Connect Customer](load-and-penetration-testing.md)
+ [Reliability in Connect Customer](reliability-bp.md)
+ [Performance efficiency for Amazon Connect workloads](performance-efficiency-bp.md)
+ [Cost optimization for Connect Customer workloads](cost-optimization-bp.md)