# Set up your contact center agents in Connect Customer
<a name="connect-agents"></a>

You can manage and load-balance customer contacts using agent hierarchy organization and agent status management. These tools provide filtering and agent availability management per queue, skill set, and routing profiles.

**Topics**
+ [Organize agents into teams and groups for reporting and access by creating hierarchies](agent-hierarchy.md)
+ [Add a custom agent status to the Connect Customer Contact Control Panel (CCP)](agent-custom.md)
+ [Configure agent settings in Connect Customer](configure-agents.md)
+ [Enable Audio Enhancement for agents in Connect Customer](audio-enhancement.md)
+ [Create predefined attributes for routing contacts to agents](predefined-attributes.md)
+ [Assign proficiencies to agents in your Connect Customer instance](assign-proficiencies-to-agents.md)
+ [Enable auto-accept for agents](enable-auto-accept.md)
+ [Enable persistent connection for Connect Customer agents](enable-persistent-connection.md)
+ [Set up agents in Connect Customer to assign tasks to themselves](setup-agents-assign-tasks-themselves.md)