# Flows in Connect Customer
<a name="connect-contact-flows"></a>

A *flow* defines the customer experience with your contact center from start to finish. Connect Customer includes a set of [default flows](contact-flow-default.md) so you can quickly set up and run a contact center. However, you might want to create custom flows for your specific scenario.

**Topics**
+ [Keyboard shortcuts for the Connect Customer flow designer](keyboard-shortcuts.md)
+ [Permissions required to work with flows in Connect Customer](contact-flow-permissions.md)
+ [Default flows in Connect Customer for your contact center](contact-flow-default.md)
+ [Sample flows in Connect Customer](contact-flow-samples.md)
+ [Flow block definitions in the flow designer in Connect Customer](contact-block-definitions.md)
+ [Use the flow designer in Connect Customer to create flows](create-contact-flow.md)
+ [Agentic voice](agentic-voice.md)
+ [Attach a claimed or ported phone number to a flow in Connect Customer](associate-claimed-ported-phone-number-to-flow.md)
+ [Flow modules for reusable functions in Connect Customer](contact-flow-modules.md)
+ [Enable agent-initiated flows during active chat sessions](agent-initiated-flows.md)
+ [Create prompts in Connect Customer](prompts.md)
+ [Set up contact transfers in Connect Customer](transfer.md)
+ [Set up queued callback by creating flows, queues, and routing profiles in Connect Customer](setup-queued-cb.md)
+ [Use customer first callback mode in Connect Customer](customer-first-cb.md)
+ [Import and export flows between flow designers in Connect Customer](contact-flow-import-export.md)
+ [Create conversational AI bots in Connect Customer](connect-conversational-ai-bots.md)
+ [Grant Connect Customer access to your AWS Lambda functions](connect-lambda-functions.md)
+ [Set up live media streaming of customer audio in Connect Customer](customer-voice-streams.md)
+ [Encrypt sensitive customer input in Connect Customer](encrypt-data.md)
+ [Touchtone buffering in Connect Customer](touchtone-buffering.md)
+ [Monitor flow performance with metrics in flow designer analytics mode](monitor-flow-performance.md)
+ [Use flow logs to track events in Connect Customer flows](about-contact-flow-logs.md)
+ [Use Connect Customer contact attributes](connect-contact-attributes.md)
+ [Migrate flows to an instance, Region, or environment in Connect Customer](migrate-contact-flows.md)