# SSML tags supported by Connect Customer
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Connect Customer supports the following SSML tags. 

**Tip**  
If you use an unsupported tag in your input text, it's automatically ignored when it's processed. 


| Tag | Use to... | 
| --- | --- | 
| speak | All SSML-enhanced text must be enclosed within a pair of speak tags. | 
| break | Add a pause to your text. The maximum duration for a pause is 10 seconds. | 
| lang | Specify another language for specific words. | 
| mark | Put a custom tag within the text. | 
| p | Add a pause between paragraphs in your text.  | 
| phoneme | Make a phonetic pronunciation for specific text. | 
| prosody | Control the volume, rate, or pitch of your selected voice. | 
| s | Add a pause between lines or sentences in your text. | 
| say-as | Combine with the interpret-as attribute to tell Amazon Polly how to say certain characters, words, and numbers. | 
| sub | Combine with the alias attribute to substitute a different word (or pronunciation) for selected text such as an acronym or abbreviation. | 
| w | Customize the pronunciation of words by specifying the word’s part of speech or alternate meaning. | 
| amazon:effect name="whispered"  | Indicate that the input text should be spoken in a whispered voice rather than as normal speech. | 

If you use an unsupported tag in your input text it is automatically ignored when it is processed. 

To learn more about the SSML tags, see [Supported SSML Tags](https://docs.aws.amazon.com/polly/latest/dg/supportedtags.html) in the Amazon Polly Developer Guide.

## Neural and Conversational Speaking Styles
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For the **Joanna** and **Matthew** neural voices, in American English (en-US), you can also specify a [Newscaster speaking style](https://docs.aws.amazon.com/polly/latest/dg/ntts-speakingstyles.html).