AWS Partner Assistant
AWS Partner Assistant is a generative AI-powered chatbot for AWS Partners. It is accessible from both Partner Central and AWS Marketplace Management Portal (AMMP) and uses Amazon Q Business, which is trained according to documentation that’s exclusive to registered partners.
Note
To access AWS Partner Assistant, partners must link their AWS Partner Central account with their AWS account. For more information, see Linking AWS Partner Central accounts with AWS Marketplace seller accounts in the AWS Partner Central Getting Started Guide.
The chatbot provides real-time answers and documentation summaries on a variety of topics related to AWS services, AWS Marketplace seller guidance, and AWS Partner Network incentives, benefits, and programs. If the chatbot is unable to provide a response, it advises you on how to file a ticket with the support team. You can also provide feedback from within the chatbot using thumbs-up and thumbs-down buttons, which helps improve the chatbot’s accuracy and quality.
The following is a typical interaction with AWS Partner Assistant:
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Ask a question: Open the chatbot from either AWS Partner Central or AMMP, and ask a question using everyday language.
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AWS Partner Assistant processes the request: The chatbot uses natural language processing (NLP) to interpret your query.
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AWS Partner Assistant generates a response: The chatbot returns a relevant response, which includes additional resources.
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Provide feedback: The chatbot prompts you for feedback.
Benefits and features
AWS Partner Assistant provides a self-service option that improves access to information.
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Immediate answers: Partners typically must contact AWS directly for help, but AWS Partner Assistant is always available.
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Accurate answers: Partners receive factual, timely information with minimal response variability.
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Self-service support: Reduces the time it takes to locate relevant resources.
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Advanced responses: Provides natural, intuitive, human-like responses.
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Contextual understanding: Provides additional information about complex subjects.
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Self-learning system: Continuously improves by learning from interactions, refining responses over time, and expanding its knowledge base.
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Scalable support: Capable of handling large volumes of inquires simultaneously.
How to use AWS Partner Assistant
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Log in to AWS Partner Central
or AMMP . -
Access the chat:
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Choose the purple floating icon at the bottom-right hand corner.
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Choose from one of the suggested prompts, or begin typing your question in the text field.
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The chatbot responds with sources and links.
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Access the chatbot from Partner Central:
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Choose the Support menu.
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Select Instant chat with AWS Partner Assistant from the dropdown.
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(Optional) Access the chatbot from a support ticket. Before submitting a support ticket, choose Ask AWS Partner Assistant to get an immediate answer.
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Access the chatbot from AMMP:
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From the Contact Us page, choose Ask AWS Partner Assistant.
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(Optional) Access the chatbot from a support ticket. Before submitting a support ticket, choose Submit support request from the Contact Us page. Choose Ask AWS Partner Assistant to get an immediate answer.
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(Optional) Provide feedback:
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After each response, you have the option to provide feedback: Choose Thumbs Up if the response meets your needs.
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Choose Thumbs Down if the response wasn’t helpful.
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If you choose Thumbs Down, provide more detail in the text box or choose an option from the picklist that best describes why the response wasn’t helpful.
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Rate your experience by choosing Feedback from the bottom-left corner of the chatbot window: Choose Feedback to open a pop-up with a rating scale. Use the text field for any additional comments or feedback.
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Partner Assistant Frequently Asked Questions
Following are frequently asked questions for AWS Partner Assistant.
What is AWS Partner Assistant?
AWS Partner Assistant is a generative AI-powered chatbot that helps partners find information and answer questions.
How do I access AWS Partner Assistant?
AWS Partner Assistant is available to both AWS Partners and Marketplace sellers, but not Marketplace buyers. You can access the chatbot from any page through AWS Partner Central or AWS Marketplace Management Portal (AMMP).
Is AWS Partner Assistant always available?
Yes.
What languages does AWS Partner Assistant support?
Currently, AWS Partner Assistant supports only English, but it will support other languages in future releases.
What can AWS Partner Assistant do?
The chatbot provides real-time answers and documentation summaries about AWS services, AWS Marketplace seller guidance, and AWS Partner programs, incentives, and benefits. The chatbot uses a library of published content that’s exclusive to partners.
What can I ask AWS Partner Assistant?
The chatbot provides real-time answers and documentation summaries about AWS services, AWS Marketplace seller guidance, and AWS Partner Network programs, incentives, and benefits. The chatbot uses a library of published content that’s exclusive to partners.
What issues should I not ask AWS Partner Assistant?
For issues that require in-depth troubleshooting, account verification, or access to sensitive data, contact AWS customer support directly.
Can AWS Partner Assistant provide personalized responses?
Currently, AWS Partner Assistant provides only general information and guidance. It can’t generate creative content or perform tasks. If AWS Partner Assistant is unable to adequately answer your question, file a support ticket or submit feedback. The following are additional examples:
| Do | Don't |
|---|---|
| Where can I find my tier renewal date? | When is my tier renewal date? |
| How do I enroll in a path? | Enroll us in the Software path. |
| How do I apply for the MSP program? | Can I apply for the MSP program? |
Note
For account-related questions, partners must use existing AWS support channels
Can partners use AWS Partner Assistant to change their account or services?
No, but it can guide you on how to make these changes or direct you to support teams who can.
How does AWS Partner Assistant handle confidential information?
AWS Partner Assistant is designed to safeguard user privacy and data, but we don’t recommend sharing sensitive information.
What happens if AWS Partner Assistant doesn’t understand my question?
If AWS Partner Assistant can’t answer your question, try rephrasing it. Alternatively, it can guide you to a support team for assistance. In this scenario, submit thumbs-down feedback along with additional context, which will help us improve the chatbot’s performance. Optionally, you can provide structured feedback from a picklist of common categories.
What should I do if AWS Partner Assistant isn't responding?
Try refreshing the page or restarting the application. If the issue persists, report the problem to our support team.
What should I do if AWS Partner Assistant provides incorrect information?
If you believe AWS Partner Assistant has given you incorrect information, provide feedback at the end of your session using the thumbs-down option.
Can I turn off AWS Partner Assistant if I don't want to use it?
AWS Partner Assistant is an optional feature. If you prefer not to use it, contact our support team.
